Refund Policy

Last updated: 7 September 2026

1. What this covers

Cubie FX has a Free plan and three paid plans: Pro, Elite and VIP, billed monthly or yearly. Prices are listed on the pricing page. This policy applies to payments for those paid plans. Everything on the public site, including every calculator, is free and needs no payment.

Payments are taken in cryptocurrency through NOWPayments. Prices are set in US dollars and you pay the equivalent in the coin you choose, at the rate at the moment you pay.

2. First payment on a new plan

If you pay for a plan for the first time and change your mind, ask for a refund within 14 days of the payment and we refund it in full. This applies to monthly and yearly billing alike, and to the first payment only.

3. Renewals

Renewal payments are not refunded, except where a payment was taken twice or taken after you had cancelled. To avoid a renewal you do not want, cancel before the end of the current period. Your plan stays active until that period ends.

4. Yearly plans after 14 days

After the first 14 days a yearly payment is not refunded for the unused months. You keep the plan for the full year you paid for, and it does not renew if you cancel.

5. Cancelling

You can cancel at any time by emailing us from the address on your account. There is no cancellation fee. When the paid period ends, your account goes back to the Free plan. Your journal entries, saved calculations, favourites and settings stay in your account.

6. How to ask for a refund

• Email support@cubiefx.com from the email address on your account.
• Tell us the plan, the payment date and the order id (it starts with cfx- and is on your checkout page).
• We reply within 2 business days.
• An approved refund is sent within 7 business days, in the same coin you paid in, to the wallet the payment came from. Tell us if you need it sent somewhere else. What arrives is the amount we received: the network fee to send it back, and any change in the coin’s price since you paid, are not covered.

7. Exceptions

We may refuse a refund where an account has been used in breach of the terms of use, or where the same person has already received a refund for an earlier first payment.

Crypto payments cannot be reversed by the person who sent them, so there is no chargeback to raise and nothing to dispute with a bank. That cuts both ways: write to us and it is dealt with by hand, usually the same day.

8. Changes

We may update this policy. The date at the top shows when it last changed, and the version in force on the day you paid is the one that applies to that payment.

9. Contact

Questions about a payment: support@cubiefx.com.